Cricket, AT&T Wireless Suffer Widespread Cell Phone Outage
Cricket, AT&T Wireless Suffer Widespread Cell Phone Outage
In an apparent outage Friday afternoon starting at 2:10 PM PST, subscribers of certain cell phone service providers were not able to use the internet, nor make outgoing nor receive incoming calls. Calling Cricket Wireless' customer service 1800 Cricket number, yields only a fast busy signal.
AT&T and Cricket Wireless customers were affected, which makes sense since they share the same network. The outage seemed to be affecting outgoing calls as well as incoming.
Calling Cricket or AT&T, yielded only a fast busy signal. Please share this story on social networks such as Facebook, as that may force the carriers to come forward with more information.
UPDATE: KIVI TV in Nampa, Idaho reports a widespread Cricket outage. KIVI reports that the carrier, Cricket Inc, has tweeted: "We are aware of a service issue affecting some customers & are working quickly to resolve it. We apologize for this inconvenience."
The outage was first reported around 5 p.m. Eastern, WPTV in West Palm Beach, Florida reports. As of 7:30 Eastern, service had not been restored to customers.
One of SMOBSERVED.COM's Colorado readers reports his Cricket cell phone service is out in Denver. Readers in Portland, Oregon, Vancouver, Washington and in Arkansas also report their Cricket Wireless is out. So the outage appears to be national. One reader in Chicago, IL reports no service for 2 hours. "Out here East of Dallas" a Texas reader posted. "I have data, but phone and text aren't working. 19:00CST"
"I'm in Utah and Cricket phone service seems to be out across the state. I've been searching online and it pretty much looks like it's out across the country as well," writes one of our readers. "I'm in Wichita, KS and service seems to be out across the state. This is so exasperating!" writes Alyssa. "It would be nice to know why this is happening and more importantly, when/if its going to be fixed..."
"The same here in Arizona," wrote "Margedarlin" at 5:15 PM PST. "I went into a cricket store they say it's happening all over. I was told there is a tower down & it knocked the service out. I was told it would be back on by Saturday if not sooner."
"Cape Girardeau, MO... cricket customer with no service since 6:45...really wish I knew when it would be back. Called an AT&T customer from my work phone and their phone is working just fine... what the heck is going on?" a reader posted at 5:22 PM PST.
Other readers reported service outages in San Jose, CA, San Luis Obispo, CA, in San Diego, CA, Seattle, WA, Aurora, IN. Other readers say their cell service is out in Indianapolis, IN, Orlando, FL, Nashville, TN, Atlanta, GA, and New York City.
"In Santa Rosa,(Northern) CA. Service Flickers out Around 3:10 PM PST. Service is unavailable currently despite this phone displaying 2-3 bars and the cricket service indicator in the top left corner. Still a busy signal at customer support. The time is 5:25. Thank you and good luck!"
Cricket Wireless is a prepaid wireless service provider in the United States. Cricket Wireless offers voice, text, and data and is a wholly owned subsidiary of AT&T Inc. As of 2011, it provided prepaid wireless services to approximately 5 million subscribers in the United States.
Apple's services have been restored, after an outage on Thursday in the U.S. that affected the App Store and some functions of iCloud.
Thursday's Apple outage began between 3 and 4 p.m. ET, when services like Apple TV, Find my iPhone, Mail Drop, and iTunes in the Cloud were also unavailable for some users, according to Apple's support website, which tracks system issues.
Cricket Wireless was founded in 1999 by Leap Wireless International, Inc. On July 12, 2013, AT&T Inc. agreed to acquire Cricket's parent company Leap Wireless International for $1.2 billion. The merger was approved by the Federal Communications Commission on March 13, 2014, and later that same day, Leap Wireless announced the completion of its acquisition by AT&T.
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